InMotion is proud to provide our customers with the highest degree of customer service with every visit. As winners of the "Highest Regards for Customer Service Award" from airport industry peers for the past four consecutive years, we constantly challenge our team to look for new ways to create an exceptional customer experience. Customers can reserve online an on-site demonstration of a product, or shop in store with trained experts. Combining our proficiency with the commitment to guiding our customers, we provide the best shopping experience to travelers across the country each and every day.
"I hate being rushed or forgetting something last minute (don't we all), but your stores are just what is needed in that case, and just to see what new tech comes out for traveling more comfortably. Arreya was helpful and efficient in getting me in and out quickly - great job!"
"Tremendous customer service from Eric today 01/01/19 All around knowledgeable and genuinely sincere A+++ gave me a lowdown on the airport and how to get around definitely an asset."
"Just wanted to compliment David Gunn, your store manager at the San Diego Airport who was wonderfully friendly and helpful when I needed some headphones for the plane. He asked our budget and made three excellent suggestions. I am so happy with the ones I got, the best ones for comfort ever so wanted you to know what an asset he is to your business."
"My family and I were passing through the Phx airport terminal 4 and we noticed your store. We fly frequently and we always enjoy going by inmotion stores. There were a couple of workers there and they were making so many people smile and laugh while dancing with kids. It was truly refreshing to see that type of customer service and I hope they continue to make people happy. Thank you for making our trip memorable girls."
My name is Michele S. and I would like to recognize three fantastic employees who work for you organization (Hamly, Alex, and Shonda). I was returning home to Maryland when I saw your store. I was super-excited because there were so many earphones that you could actually try! You see, my problem is that I have small ear canals and earphones/earbuds just do not fit in my ears. Frustrating! Anyway, I met Hamly, Alex, and Shonda who took their time to listen to my needs and concerns. Each one of them made suggestions to try to help find the perfect fit for me. I am also in Sales, and was totally amazed at their teamwork and overall care for my situation. I truly felt like I was with family. In the end, I could not find a pair of earbuds that fit properly. I truly have crazy ears, but I left your company knowing that they 200% tried to help! I truly appreciate each and every one of you. You are true assets to the company, and I will never forget your kindness.
"I would just like to thank the entire team for providing an exception customer service today. I am very grateful to David (terminal 8) who was extremely helpful over the phone and to Narema (terminal 5) who met me today with the new headphones."
"Just to tell you that your salesperson at La Guardia Airport in NYC, terminal B, was incredibly helpful and kind-a great representative for your company. Her name is Ayoka. Please transmit my thanks to her again."
"Just wanted to say how helpful your representative, Mack was at the Inmotion Entertainment (SJC-A) store, when I purchased Bose sleepbuds & wireless charging station on 3/5/19. I am an older woman and had been reading on different things to use to drowned out my husbands snoring. He was nice enough to let me try a pair on and press on my ear to realize it would be comfortable. I have now had a few nights of wonderful sleep. No hard sales pressure. Just a nice guy."
"Just wanted to take a minute to tell you about an outstanding employee – a young man named Ryan. You could just tell – he has it all together. I was missing some small plastic earpiece to my Bose headphones. Facing a long uncomfortable flight. He knew exactly what I needed and spent a few minutes hunting out a very specialized piece. Meanwhile – he handled two customers in line – keeping them occupied and answering all their questions while getting me straight. I very rarely see employees like this – anywhere."
"I had a really good experience in your Ohare Airport Terminal 3 store. Michael Lambert was really consultative with me, let me try a number of things, and I ended up convincing myself that buying a pair of $300 wireless headphones was worth it. It was all due to his knowledge, excitement about the products, and non-pressure sales tactics. I just wanted you to know he did a stellar job."
Facing a 5 hour flight with a nine-year-old and a shattered iPad mini screen, I went into you InMotion store in Terminal B hoping to find some kind of screen protector that I could use to stick on the shattered screen and make it useable. Unfortunately, you didn't stock anything for the iPad Mini that fit the bill. However, your managers Jason Fick and his colleague (who's name escapes me but who was working a shift this past Friday morning) went above and beyond the call of duty and found a plastic cover of a previously used iPhone Plus screen protector... with that and some Scotch Tape, they managed to cobble together a workaround for the flight and SAVE THE DAY.
I just wanted to give a HUGE kudos and praise to the staff at the Phoenix Intl. Airport; Chelsea, Karina, and Brian. I had just left my phone in the Uber car when I got to the airport, after a relaxing few days and flying home to Denver. I was so happy to see InMotion was open early and I frantically asked for a phone, and they helped get me a ‘tracker’ phone and SIM card. Chelsea was the Best in setting up the phone for me, Karina was trying to contact Uber on her on phone and they were patient as I was like, “I’m a techy dum-dum”. After nearly 45 minutes probably, I had a phone and was able to start some communication others. Thank you to the TEAM that made my world a little less stressful that day.