Highest Regard

Customer Service

InMotion Wins Coveted Award for Industry Excellence at Airport Revenue News

For the 4th year in a row, InMotion is honored to recieve the ARN Industry Excelllence Award


InMotion Wins Coveted Award for Industry Excellence at Airport Revenue News

By InMotion
March 22, 2018

InMotion Entertainment Group, the country’s largest airport-based electronics retailer, announced they have been named the winner of Best Concessions Award, Highest Regard for Customer Service for Large Retailers by Airport Revenue News (ARN).  InMotion Entertainment Group received this designation at the ARN awards ceremony on March 15, 2018, attended by over 1,000  leaders of the airport and concessionaire industries.



The Airport Revenue News (ARN) began as a newsletter in 1995, but has since evolved into a major news outlet for airport information.  According to their website description, “ Airport Revenue News is a multi-channel media resource providing timely coverage and expert perspective on the issues impacting companies doing business in airports. Through its publications and conferences, ARN connects the airport business community with targeted information and access to opportunities in food and beverage, retail, development, duty-free and passenger services.”  InMotion Entertainment Group proudly operates as a major airport business, and has received the award to recognize contributions in customer service.

The Award

ARN Award
Courtesy of ARN Conference

This is the fourth year in a row to win this award. InMotion Entertainment Group was among several prestigious retailers in the category.  Last year, InMotion Entertainment Group was a finalist for both the Retailer with the Highest Regard for Customer Service as well as the Best Overall Retailer.

In addition to taking home the Best Concessions Award, InMotion Entertainment Group received industry recognition in several other Large Concession categories of excellence including Best Specialty Retail Brand Operator and Best Overall Retailer.

“We are truly grateful to our airport partners, company associates and customers whose efforts and dedication made this recognition possible,” said InMotion Entertainment Group’s President and CEO Jeremy Smith. “Our airport and brand partners, as well as competitors, continuously inspire us to enhance our customer experience as part of the overall retail experience.”  He adds, "We are extremely proud and will continue to strive for nothing less than exceptional customer service."

The process, which began in the fall, involved the entire airport industry in soliciting nominations and then enlisted their help in shortlisting the group to a narrower field of finalists. A committee of industry professionals then voted on the finalists to determine the ultimate winners in each category.  InMotion Entertainment Group, along with other winners will be featured in the April 2018 issue of Airport Revenue News.

The Company

Courtesy of Salt Lake International Airport

InMotion Entertainment Group is the country’s largest airport-based electronics retailer with over 125 locations throughout the United States. With access and insight into the latest technologies, InMotion Entertainment offers lifestyle products and electronics that include headphones, mobile power, Bluetooth speakers, cameras and travel accessories. The award-winning, knowledgeable sales associates provide an exceptional experience with live demonstrations of every product in the store, so travelers can choose the best product for their journey.  For more information and real-time updates, visit InMotion Entertainment Group online at  www.inmotionstores.com. Follow the conversation on Facebook, Twitter, and Instagram.

Come visit InMotion at one of the many locations to celebrate!


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