InMotion Wins Retail Excellence Award in Customer Service for the 4th Consecutive Year

A Dedication to Customer Service Recognized with No End in Sight


InMotion Wins Retail Excellence Award in Customer Service for the 4th Consecutive Year

By InMotion
March 5, 2019

InMotion Entertainment Group, the nation’s largest and most trusted airport-based electronics retailer, announced they were named the winner of the Best Concessions Award: The Highest Regard for Customer Service in the Airport Experience News (AXN) Awards. The awards, which are aimed at celebrating airports, leaders, operators, and concepts taking actions that revolutionize airport experience, was presented February 27th at the Airport Experience Conference at Caesar’s Palace in Las Vegas, Nevada.

InMotion’s Customer Service Recognized at AXN

Four Years of Recognition for 20 Years of Excellent Customer Service

InMotion Excellence Award

InMotion is honored to have been chosen for this prestigious award for the fourth consecutive year in addition to having received recognition in other Large Concession categories such as Best Specialty Retail Brand Operator and Best Overall Retailer.

“As a company continuously focused on delivering the highest level of customer service in the industry, we are extremely grateful to have our efforts recognized by our airport partners and other industry leaders,” said InMotion Entertainment Group’s President and CEO Jeremy Smith. “We appreciate the tremendous effort from each of our store associates in delivering an unparalleled customer experience. Without the dedicated team, InMotion would not be the company it is today.” He adds, “We are looking forward to - with the support of our associates and airport partners - delivering exceptional customer service to travelers for years to come.”

In a nomination process that began in the fall, InMotion was chosen by other leaders in the airport industry and then was shortlisted as a finalist. The AXN committee, comprised of industry professionals, decided winners based upon these peer-nominated finalists. In addition to the winners in other categories InMotion will be features in the April 2019 issue of Airport Experience News.

How InMotion Sets Itself Apart

In-store demonstrations, expert advice, and more is our key to success

InMotion Customer Service

With 120 stores in airports across the United States, InMotion Entertainment Group is the largest and most-trusted airport-based electronics retailer. Dedicated to providing travelers with and introducing the latest cutting-edge technologies, InMotion Entertainment Group brings highly sought after lifestyle products and electronics -- including headphones, mobile power, Bluetooth speakers, and more -- to airports across the country.

In an ongoing effort to create the best customer experience possible, InMotion Entertainment Group provides expert advice and in-store demonstrations for every product they carry. Honored to have these efforts recognized with the AXN Retail Excellence Award in Customer Service, InMotion aims to continue to bring unparalleled customer service to airport travelers across the nation. For the latest news and real-time updates, visit InMotion’s website or follow InMotion on Facebook, Instagram, Twitter, or LinkedIn.

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