USA Return Policy

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InMotion Entertainment Group, LLC Retail Return Policy

*By contacting us for a return you are agreeing to our Data & Privacy Policy

How To Return or Exchange Your In-store Purchase

We will gladly return or exchange your store purchase within the applicable return or exchange period of 30 days from date of purchase, 15 days for all drones, minidrones, connected toys, notebooks, tablets and cameras only when accompanied by the following:

  • Your original sales receipt

  • All original packaging, product manuals, accessories, warranty information, and peripherals.

  • Items must be free from damage, and in “like new” condition.

InMotion Entertainment Group will not store or hold retail packaging after purchase is made. The Customer is responsible for all packaging/materials.

U.S. Customers: To start your return, click here.

U.K. Customers: To start your return, Please email

Warranties & Repairs

Due to security reasons, DO NOT SEND ITEMS TO THE AIRPORT STORE.

  • We will not be responsible for lost or non-received items. For warranty related repair, replacement, and other questions, please contact the manufacturer directly to start the warranty process on items purchased after the 30th day from the sale date.

  • If you've registered a warranty with CPS - click here.


Refunds will be made using the same payment method as the original purchase.

  • Cash Refunds over $50 will be made via check within 10 business days from our corporate office.

  • Credit card purchases will be issued a refund using the original card. Please allow 7-10 business days for processing of your credit.

We reserve the right to ask for a valid government issued photo ID in connection with any return or exchange.

Non-Refundable Items

Non-Refundable items include: prepaid cell phones, sim cards, phone cards, charging devices/cables, batteries, memory card/sticks, blankets, pillows, personal protection (i.e. masks) and sock-wear. Unopened/ sealed items are acceptable for return.

Defective Items

If an item is found to be defective within the 30 days from date of purchase, 15 days for drones, mini-drones, connected toys, hover boards/2-wheelers, notebooks, tablets and cameras, it may be exchanged for a new item, providing the original packaging and transaction receipt accompanies the item. This includes NonRefundable items and incompatible items. Outside the 15 or 30 day window, please contact the manufacturer for warranty.

First Class Delivery

In-Store purchases made and then direct shipped to your address can be returned through the Customer Service Department with acceptable Return Authorization Number. Shipping is the responsibility of the customer and non-refundable. Please contact support@ or call us at 1.877.383.TOGO.

Open Box Items

Items returned, exchanged, open/never used and sold at discounted prices are considered “Open Box Items”. These are in working condition, complete, and sold with continued manufacturer warranty, as it applies. Some items may be re-packaged for resalable condition, complete, and sold with normal manufacturer warranty. These items are covered under the normal return policy.

Receipt Request

If you would like to obtain a copy of your receipt, please click here.

InMotion Entertainment Group Discretion

We reserve the right to deny any return if conditions of this Return Policy are not met and/or if items are used outside of the manufacturer’s specifications.

rev. 01/12/2022

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InMotion Family of Brands