Stockholm Earphones Syncing
The Stockholm earphones work similar to our other True Wireless model, Tokyo, where the right earphone is the main connection to the mobile phone/computer AND to the left earphone. The left earphone only connects to the right earphone to sync. If the left earphone is not working, it could be there's a syncing issue with it to the right earphone.
Can I only use one Stockholm earphone?
Yes! You can use the right Stockholm earphone by itself (since it is the main connection to the paired device and where the microphone sits), while the left earphone is in the charging case.
However, it is not possible to use the left earphone as a stand alone unit, and you will have reduced touch functionality since the left earphone is unavailable so some controls should be performed on the device instead.
Stockholm Charging Case
Is the charging case charged when you put away your earphones in them? If the charging box has no charge, the earphones will then remain on/drain in power. In comparison, if the charging case has charge, the earphones will be turned off and begin charging via the case.
Reset Stockholm Earphones
-- before pressing the logos, the lights on the earphones should be on to indicate they are charging in the case
-- now press and hold down on the Urbanista logos
-- after 10-15 seconds, the earphone lights blink 3 times to visually show the earphones have reset
*You may also need to remove "Urbanista Stockholm" from your Bluetooth connection list on your device to help get a fresh connection after resetting.